How often did nurses communicate well with patients?

What It Means
The percentage of patients who reported that their nurses "always" communicated well with them during their hospital stay. "Communicated well" means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

Why It Is Important
Research shows that good communication between patients and their nurse(s) is an important element for patients in evaluating hospital quality - and their hospital experience. Studies show that good communication with caregivers is related to positive healthcare outcomes, as well.

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