How do patients rate the hospital overall?

What It Means
Percentage of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest/"worst hospital possible") to 10 (highest/"best hospital possible").

Why It Is Important
Patient "overall" ratings provide an important measure of hospital quality. Hospitals rely on patient ratings - and other survey feedback - to understand patient perspectives of their recent hospital care experience. This feedback helps hospitals identify areas needing improvement, as well as areas where the hospital is performing well.

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