PeaceHealth Ketchikan Medical Center
Measure: How often did nurses communicate well with patients?

Time Period Ending:  6/30/2012

Rate: 82%

What We Are Doing:

Patient satisfaction scores, gathered by survey from the patients to help KGH leadership evaluate, understand and improve on communication is an important part of measuring the quality of healthcare.  While we seek not to evaluate ourselves against others, we note that our patient satisfaction scores are among the highest in PeaceHealth as well as the State of Alaska.  Questions regarding patient satisfaction surveys or measurements may be directed to Shannon Updike, Vice President for Patient Care at Ketchikan Medical Center (907) 225-5171.

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