PeaceHealth St. John Medical Center
Measure: Patients and families are educated on the how to report concerns related to care, treatment, services and patient safety issues.

Time Period Ending:  3/31/2013

What We Are Doing:
This is no longer an NSPG but is imbedded in the Rights and Responsibilities of the Individual Standards.  Feedback is extremely valuable in helping us provide the best possible care. Each of our patients is provided information explaining how to notify staff of care concerns, how to notify the State Department of Health or Joint Commission, and how to contact the Patient Advocate.

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